Privacy Policy
Last updated: July 15, 2026
This Privacy Policy explains how Rove collects, uses, and shares information when you use the Rove mobile app and this website (together, the "Service").
1. Who we are
The Service is operated by JH Enterprises LLC ("Rove," "we," "us"). You can reach us any time at support@roveapp.us.
2. Information we collect
- Account & profile: your name, email address, username, and authentication details when you sign up with Apple, Google, or email, and a phone number if you choose to add one to your profile.
- Listings & item photos: the photos and descriptions you submit, including images you capture for AI appraisal.
- Transactions: purchases, sales, offers, and order history. Card details are entered directly into our payment processor — we do not store full card numbers.
- Seller payout details: if you sell on Rove, the information needed to set up and manage payouts through Stripe, such as your Stripe account identifier and payout status. We do not store your bank account numbers.
- Shipping details: the names and addresses needed to create labels and deliver items.
- Messages: communications you exchange with other users through the Service.
- Device & usage: device type, app version, and activity needed to operate and improve the Service.
3. How we use your information
We use your information to run the marketplace, generate AI price appraisals, process payments and payouts, arrange shipping, prevent fraud and abuse, provide support, and comply with the law.
4. AI appraisal
When you request an appraisal, your item photo is analyzed by our AI provider and priced against marketplace sold-listing data. Appraisals are estimates to help you set a price — they are not guarantees of value or sale.
5. How we share information
- With other users: to complete a transaction, buyers and sellers receive the information needed to fulfill it (such as a shipping name and address, or a username).
- With service providers: we use trusted processors including Stripe (payments and payouts), EasyPost (shipping labels and tracking), Supabase (authentication and backend), our AI provider (appraisal), and Apple and Google (sign-in). They may only use your data to perform services for us.
- For legal reasons: when required by law or to protect the rights, safety, and security of our users and the Service.
- In a business transfer: if Rove is involved in a merger, acquisition, or sale of assets.
We do not sell your personal information.
6. Data retention & account deletion
You can request deletion of your account in the app. Because some records are shared with other users (for example, completed orders and reviews), we anonymize rather than erase those records. We may be unable to fully delete an account while it has open orders or pending payouts.
7. Security
We protect your information with encryption in transit, access controls, and row-level security on our backend. No method of transmission or storage is completely secure, but we work to safeguard your data.
8. Your rights & choices
You may access, correct, or delete your personal information, and depending on where you live (including California and other U.S. states), you may have additional rights such as the right to know what we collect and to request deletion. To exercise these rights, contact support@roveapp.us.
9. Age requirement
Rove is intended for users 18 and older. We do not knowingly collect information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. We'll post the new version here and update the date above; significant changes may also be communicated in the app.
11. Contact
Questions about privacy? Email support@roveapp.us.
Terms of Service
Last updated: July 15, 2026
These Terms govern your use of the Rove app and website, operated by JH Enterprises LLC. By creating an account or using the Service, you agree to these Terms.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use Rove.
2. Your account
You're responsible for the activity on your account and for keeping your login secure. Provide accurate information and keep it up to date.
3. What Rove is
Rove is a venue that connects independent buyers and sellers. Items are sold by individual users, not by Rove — we are not the seller, buyer, or a party to any transaction between users. AI appraisals are estimates, not guarantees of value, authenticity, or sale.
4. Listing & selling
If you list an item, you confirm you own it or have the right to sell it, that your description and photos are accurate, and that the item complies with these Terms. You may not list illegal, counterfeit, stolen, recalled, hazardous, or otherwise prohibited items.
5. Prohibited conduct
- Fraud, deception, or misrepresenting items.
- Harassment, abuse, hate speech, or threats toward other users.
- Listing prohibited items or violating applicable laws.
- Arranging shipped transactions off-platform to avoid fees or protections.
6. Fees & payments
Payments and seller payouts are handled through Stripe. Rove charges a transaction fee, which is disclosed before a sale is completed. For shipped orders, the seller's payout is released after the item is delivered. You authorize Rove and Stripe to process payments, payouts, refunds, and reversals as described in these Terms and our Refund & Returns policy. If you sell on Rove, payouts are provided through Stripe Connect, and you additionally agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement.
7. Shipping & fulfillment
Sellers must ship purchased items promptly using the provided label and tracking. Payouts for shipped orders are released after delivery is confirmed. Buyers should report shipping problems within the buyer-protection window described in our Refund & Returns policy.
8. Local pickup
For local-pickup listings, buyers and sellers transact in person and arrange payment between themselves. Rove does not process, escrow, or insure local-pickup payments, and is not responsible for in-person transactions. Meet safely and use your own judgment.
9. Returns, refunds & disputes
Refunds and returns are governed by our Refund & Returns policy. If there's a problem with an order, open a dispute in the app within the stated window and we'll help resolve it.
10. Your content
You keep ownership of the photos and content you submit. You grant Rove a license to host, display, and use that content to operate and promote the Service.
11. Copyright & intellectual property complaints
We respect intellectual property rights and expect users to do the same. If you believe content on the Service infringes your copyright, trademark, or other IP rights, send a notice to support@roveapp.us (subject: "IP Complaint") including: (1) identification of the work you claim is infringed; (2) the URL or listing that contains the allegedly infringing material; (3) your contact information; (4) a statement that you have a good-faith belief the use is not authorized by the rights owner, its agent, or the law; (5) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act for the owner; and (6) your physical or electronic signature. We will remove or disable access to material we determine to be infringing and, in appropriate circumstances, terminate the accounts of repeat infringers. If your listing was removed and you believe it was a mistake, you may submit a counter-notice with equivalent detail to the same address.
12. Disclaimers
The Service is provided "as is." We don't guarantee the accuracy of AI appraisals, the quality or legality of items listed by users, or that the Service will be uninterrupted or error-free.
13. Limitation of liability
To the fullest extent permitted by law, Rove and JH Enterprises LLC are not liable for indirect, incidental, or consequential damages, or for disputes between users. Our total liability for any claim is limited to the amount of fees you paid to Rove for the transaction at issue.
14. Indemnification
You agree to indemnify Rove and JH Enterprises LLC against claims arising from your listings, your transactions, or your violation of these Terms.
15. Suspension & termination
We may suspend or terminate accounts that violate these Terms or that create risk for other users or the Service.
16. Governing law & dispute resolution
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-law rules.
Informal resolution first. Before filing any claim, contact us at support@roveapp.us and give us 30 days to work with you to resolve the dispute informally.
Arbitration. Any dispute arising out of these Terms or the Service that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will be conducted in South Carolina or, at your election, remotely or in your home county. Class-action waiver: disputes must be brought on an individual basis only, and not as a plaintiff or class member in any class, consolidated, or representative proceeding.
Your right to opt out. You may opt out of this arbitration provision by emailing support@roveapp.us with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
17. Changes to these Terms
We may update these Terms. When we make material changes, we'll update the date above and may ask you to accept the new version in the app before continuing.
18. Contact
Questions about these Terms? Email support@roveapp.us.
Refund & Returns Policy
Last updated: June 22, 2026
Rove is a peer-to-peer marketplace — items are sold by individual sellers. This policy explains buyer protection, refunds, returns, and who pays for return shipping. How a purchase is protected depends on how it was fulfilled: shipped orders are covered by Rove Buyer Protection; local-pickup orders are paid in person and are final between buyer and seller (see Section 12).
1. Buyer protection window
For shipped orders, you have 3 days from delivery to report a problem by opening a dispute in the app. After this window, the sale is considered final and the seller's payout is released.
2. What's always covered
You are protected — even if a seller's listing says they don't accept returns — if any of the following is true:
- Item not received: tracking shows it wasn't delivered, or the carrier confirms it was lost.
- Not as described: the item is significantly different from the listing's photos and description.
- Damaged or faulty: the item arrived broken or in a condition materially worse than described.
- Counterfeit: the item is a replica or fake when the listing represented it as genuine.
In these cases you receive a full refund of your purchase price plus the original shipping you paid, and the seller pays return shipping (Section 5).
3. Change-of-mind ("remorse") returns
If the item arrived exactly as described but you no longer want it (changed your mind, ordered by mistake, found it cheaper elsewhere), this is a remorse return. Remorse returns are not guaranteed by Buyer Protection and are accepted at the seller's discretion. When accepted, the buyer pays return shipping, and the original shipping cost is not refunded.
4. How to request a refund
Open the order in the app and select Report a Problem within the buyer-protection window. Choose the reason and include clear photos — for "not as described," "damaged," or "counterfeit" claims, photos of the item you received are required. The seller has an opportunity to respond and resolve the issue; if it isn't resolved, Rove reviews the claim and the evidence from both sides and reaches a decision. If your item never arrives, orders with no delivery scan are reviewed under our undelivered-order process (generally after 7 days without a scan).
5. Who pays for return shipping
- Not as described, damaged, or counterfeit: the seller pays. Rove provides a prepaid return label and charges the seller — you are not charged to send the item back.
- Item not received: no return is required; you receive a full refund of your purchase price plus original shipping.
- Change of mind: the buyer pays return shipping, where the seller accepts the return.
6. Return condition
When a return is required, the item must be returned within 5 days of the return being approved, in the same condition in which it was received, with all included parts and packaging. If an item is returned used, worn, missing parts, or damaged due to improper packing, the seller may deduct an amount from the refund to cover the loss in value. Buyer and seller may also agree to a partial refund with no return, or a replacement.
7. Refund method and timing
Approved refunds are issued to your original payment method through Stripe. After a return is received (where required), the refund is issued within 2 business days; if it isn't, Rove may issue it on the seller's behalf. Please then allow 5–10 business days for the funds to appear, depending on your bank or card issuer.
8. Seller payouts and reversals
Sellers are paid after delivery is confirmed and the claim window has passed. If a buyer files a valid claim within the window, the seller's payout is held until it's resolved. If a claim is approved in the buyer's favor, the funds are withheld from or reversed against the seller's payout to fund the refund.
9. AI appraisals are estimates, not guarantees
AI appraisals are estimates of potential market value based on photos and market data — not a guarantee of value, authenticity, condition, or resale price. A difference between an item's estimated value and its actual value is not, by itself, grounds for a refund. Buyer Protection applies only where an item materially differs from what the listing described.
10. Fraud and prohibited conduct
Filing false or exaggerated claims, returning a different or swapped item, "wardrobing" (using an item then returning it as not as described), or coordinating off-platform to evade Buyer Protection are prohibited and may result in claim denial, account suspension, or removal from Rove.
11. Chargebacks
Please use Rove's Report a Problem process first — it's the fastest way to resolve most issues. Starting a chargeback with your bank before contacting us may delay resolution, and Rove may submit transaction and delivery evidence in response to chargebacks it believes are unwarranted.
12. Local pickup
For local-pickup orders, payment is made in person, directly between buyer and seller, and does not pass through Rove. Rove cannot hold funds, issue refunds, or mediate disputes for these transactions, and all local-pickup sales are final between the parties. Inspect the item and confirm it meets your expectations before paying, and meet in a safe, public place.
13. Contact
Need help with an order? Email support@roveapp.us.